Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS - TOPICS

Part I - DOWNLOADING AND INSTALLING:

1.1 What do I need to do to join a game and start playing poker?
Playing poker with us requires you to simply download and install our FREE Software download (see below).

1.2 How do I download the Poker Software?
Downloading the Software is very easy. Just click on the "Download" button at the top of any page on this site. If you experience any difficulties when downloading, please contact Support at support@pokercs.com, providing specific information regarding your problem, and we will assist you as soon as possible.

1.3 I downloaded the Software but now I can't find it.
If you downloaded the software but forgot where you saved it, don't worry. Just go to the Start Menu on your computer and then select Poker.com --> Poker.com.

1.4 I installed the Poker Software, but I can't hear any sounds
Enabling sounds for your games is easy. Simply follow these steps:

a) Login using your Poker account.

b) In the Poker Lobby, please select the "Settings" menu.

c) Simply move the sliders to increase/decrease the sound volume. 

Please check that you have a valid sound card and your speaker is not set to mute.

1.5 I installed the Software. Now where do I go to start playing?
Once you have downloaded the Software, locate the Poker.com icon (the crown icon on your desktop) and click on it. Or you may click on the "Start" button of on the bottom left of your screen and then search for Poker.com in the first menu that opens up. Just click on it, click on Poker.com, and you can fund your Account and start playing.

1.6 Do I need to come to this site each time I want to play?
No, you just have to click on the Poker icon on the desktop (the crown icon) and it will automatically connect so you can start playing.

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Part II - GAME RELATED QUESTIONS:

2.1 What do I do to begin playing?
Download the free Poker Software and create your account. Select a Game by clicking the appropriate tab on the Software Lobby, choose a table, and click Join Table. Then take a seat and you're all set. You'll literally be playing within minutes.

2.2 How do I select the game I want to play?
When you're in the Lobby in the Software, at the top of the chart, you'll see Poker Tables. To play anything on the lower set of game tabs, click Poker Tables first and then the appropriate game tab. Select the table you are interested in playing at and double click it (or click the Join Table icon below the listing). The table will appear on your screen and take a seat anywhere there is a seat Open.

2.3 What if the table I want to play at is full?
Click the "Join Wait List" button for that table and you will automatically be added to the waiting list for it. In the Lobby, on the left of your screen, you will notice a list of players currently playing at and waiting for a particular table. When you click on "Join Wait List", your name will be added to the bottom of the waiting list. As seats become available, your name moves up till you are at the top of the list. When your seat becomes available, you will automatically be notified.

2.4 What if there are no players at the table I wish to play at?
In this case, just click on the waiting list for the empty table you would like to play at. Select the minimum number of players you wish to play against. When a new game is ready to start, with your selected number of players ready to go, you will automatically be notified.

2.5 Will I know how much is in the pot at all times?
Yes. This amount is posted in the center of the table.

2.6 I've never played poker before but would like to join. How do I start?
We welcome new players. For a quick lesson on how to play the games we offer, just click on How to Play. Once there, you can click on any game or games you wish to learn about. The first thing you must do is learn which poker hand beats another hand. Click Rank of Hands for this information. (As a suggestion, print any or all of these pages and keep them handy as a quick reference when you're first starting to play.) You can also click on Poker Lingo to learn the common poker terms.

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Part III - SOFTWARE RELATED QUESTIONS:

3.1 Do all poker sites use the same Software?
No.  We wanted to offer our players the most high-tech and secure Software system available anywhere. The Poker software was chosen strictly for this reason.

3.2 How can I be sure that all games played on the Poker software are fair and honest?
To read more about our security and fair and honest play, read through our Code Of Conduct. We encourage you to try the Poker software and see for yourself.

3.3 Sometimes during play, the connection seems to get interrupted or the game starts to go really slow. Why is this?
The communication between your machine and our servers has been optimized for the fastest response. However, if you feel that your game is going slow, most likely one of two things could be happening:
1) The players on the table are taking a long time to make their move(s).
2) Your connection to the Internet may be bad.
Customer satisfaction is of primary importance to us. We will do everything possible to help you. Contact us and we will assist you directly.

3.4 What happens if I get disconnected from a table in the middle of a hand?
If this happens, our Software will try to automatically re-connect you to the Internet and return you right back to your table. Ideally, you'll get back in time to resume play as if nothing had happened. Click here to see about our Disconnection Policy.

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Part V - MONEY GAME QUESTIONS:

6.1 Can I play anytime? Can I play right now?
Of course you can! Just click here for your Free Download and you'll literally be playing within minutes!

6.2 What does it cost me to play at the Play for Free Tables?
Absolutely nothing! Playing at the Play for Free Tables is an excellent way to familiarize yourself with online poker. Once you are familiar with the procedures, we would recommend you try a small buy-in tournament. They are fun, exciting, and affordable.

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