| The following terms and conditions, unless
otherwise specifically stated in writing, describe the rules and
procedures that regulate all Players' rights in regards to
disconnection and game cancellation:
Disconnect Protection
protects players in the event that their internet connection is
lost while involved in a pot. If a player is disconnected and
has Disconnect Protection available, the server will allow them
to continue the hand by either marking them as "All In" for the
amount they have contributed to the pot, or checking if the
option is available.
Disconnection Protection
is not to be used for any other purpose besides a legitimate
disconnection. Misuse of this policy, in any way, by intentional
disconnection may result in; forfeiture of winnings, tournament
disqualification, loss of Disconnection Protection or expulsion.
The software has been
designed to detect if a player has had a legitimate
disconnection before implementing the Disconnection Protection.
If a player gets "timed out" by simply not acting on their turn
in order to try and get the Disconnection Protection, they will
be folded.
All Players must accept
the risk of disconnection. If a disconnection occurs (they can
and do happen), connect/log on and continue playing as soon as
possible. At no time will we assume responsibility for
disconnections or disconnected players, regardless of cause. To
help limit the risk of possible disconnections contact your ISP
for advice.
Poker.com reserves the
right to change and modify this policy and make final decisions
on all matters herein at its sole discretion. Any policy changes
and relevant information will be communicated through Poker.com
(electronic and/or written).
Poker.com reserves the
right to make final decisions on all matters herein at its sole
discretion. Decisions will be communicated through Poker.com
(electronic and/or written).
Community/Private Game Disconnect Protection:
Each player is limited
to the use of 8 Disconnect Protections within a 7 day period for
live game play.
A Player may request for
a Disconnect Protection reset by contacting support.
Tournament Game Disconnect Protection:
Disconnect Protection
is not available for all Single-Table and Multi-Table
tournaments. You will be folded if you lose connection and your
blinds will be paid until you return.
Game cancellation policy:
COMMUNITY/PRIVATE GAMES: Each player will be refunded
back the exact amount of money he or she had at the start of the
hand at the time of cancellation.
SINGLE-TABLE TOURNAMENTS: If a Tournament is cancelled
because for technical reasons, any players who were eliminated
prior to cancellation will lose their buy-in and entry fee.
Remaining players will have their buy-in and entry fee refunded
and will receive an equal share of the buy-in monies of the
eliminated players. The eliminated players' buy-in monies is
equally divided regardless of chip standing at the time of
cancellation.
MULTI-TABLE TOURNAMENTS: If a Tournament is cancelled
because for technical reasons, any players who were eliminated
prior to cancellation will lose their buy-in and entry fee.
Remaining players will be refunded:
- The prize money that would be awarded to the next
eliminated player from the tournament will be awarded to all
remaining players at the time of cancellation
- Of the prize pool left after distribution according to
point 1, 50% will be distributed equally between all remaining
players and 50% will be distributed on a percentage basis
according to chip count at the time of cancellation
- The player's entry fee
All use of Poker.com is further governed by the Poker.com Terms & Conditions of Use,
listed at Poker.com.
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