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At Online Poker/Poker.com, we
believe that we are only as good as our customers know us to be.
Therefore, the highest level of integrity is the only standard
by which the Poker software can operate.
- Fairness
The software employs algorithms and practices to ensure total fairness to
every player. The Random Number Generation (RNG) system
operates at the highest level of encryption and randomness, to
ensure fairness without exception.
- Payouts
Poker.com is committed to prompt payment of customer
withdrawals.
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Our commitment is to our
customers. Online Poker abides by these principles of customer
care:
- Privacy and Data Protection
Our data encryption systems operate at the highest levels
possible, ensuring total data integrity. Customer information is never sold, rented,
or shared in any way with any third party.
- Truth in Advertising
Online Poker and
Poker.com is truthful and forthcoming in all advertising
and promotions. All published information about operations are truthful and complete as they pertain to
customer policies and relations. Game instructions and
rules, online poker room rules and registration procedures are
made available online to the public at Poker.com.
- Commitment to Customer Service
The highest priority at Online Poker and Poker.com is customer
satisfaction. Thus, Customer Care Representatives are
available 24 hours a day, 7 days a week year round, to offer
technical support, aid in dispute resolution, and answer
questions.
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